Onboarding is the set of procedures of making new users know how your product will help them. It is about proving them the capabilities of your product as the ideal solution to their problems. And if you can’t make them believe the worthiness of your product, users would simply leave you. Onboarding also refers to the strategies which empower the users in the right manner. At times, onboarding acts as an invisible hand that guides customers through every step of the product lifecycle.
Use Progressive Profiling
By making use of progressive profiling, you can drastically reduce the apprehensions of your users about the product. From the perspective of the users, making the onboarding process more straightforward and straightforward would help them stay focused. The way you onboard new users shouldn’t seem to be a burden to them. For instance, it can be tempting to ask the user to register immediately via email.
But have you ever asked yourself, is it that important? It would help if you always had the “skip” option ready for those users who want to delve straightway into the app’s core functionalities. An opportunity like “save your progress” always gives your users a gentle reminder before they further proceed.
Be Polite When Asking For Information
This is another area where a majority of app developers falter. User onboarding software can give you the right analytics of how much information you should ask from a new customer. There is no denying the fact that the more you know about your users, the better you can serve them.
But asking for too much information can rile your users who have downloaded the app for the first time. Hence, it is imperative to be polite always while asking for your customer’s personal information.
Emphasize On Creating Educational Content
Many users out there wouldn’t take it easy when you lecture them about various functionalities of the app. It is not an excellent way to get your users engaged. This is the reason that you should focus on creating educational content to teach your users. In other words, by creating app content, you would teach them indirectly about its core functionalities. Focus on creating relevant content that would appeal to the users.
For instance, you can include simple FAQs, which would help them to troubleshoot the issues smoothly. You can also add a description of the features of the app, in brief, each time your users navigate to a different section. In this manner, you can have their attention too.
Customize the Onboarding Process
Any great onboarding experience should be customized as per the preference of the users. It would be best if you also tried to get insights into the number of new users using your product. Finding ways to track usage patterns would also help you a lot in providing the right onboarding experience.
Make the onboarding process fully customized with Apxor. With Apxor, you can drastically decrease developer efforts for facilitating user onboarding experience. You can also grab the attention of your new users with the user onboarding tools of Apxor.